Note to our Canadian customers: USPS is almost always the most economical way to ship to Canada. We have had reports of UPS (which is also an option at checkout) charging exorbitantly high brokerage and other hidden fees. Please only select UPS if you are familiar with this and prepared to deal with it accordingly. The fees are out of our control and are paid by the buyer upon delivery.
We recommend PayPal for international payments, but most major credit cards should work as well. Make sure to enter the address your mail forwarding service provides in the shipping address. If you are using PayPal, use the forwarding service for the billing address. If you are using a physical or virtual credit card with a US-based billing address, enter that in the billing address field.
Our equipment is designed primarily for the US market, meaning any AC motors and pumps will run at 110v and require the use of a voltage converter to run on 220v mains. Our AC motors (found in our Kalk stirrers, Plank feeder, Vibe reactor, and Swabbie) are very low wattage, so the use of a simple voltage converter should be more than enough to run them. The Sicce 1.5 pump we use on our ozone and calcium reactors are customized by us in-house, so while 220v versions of these pumps are typically available in most countries around the world, simply swapping out the pump for one obtained locally will not work. Our DC pumps (diaphragm pump and micro pump used on the Plank) only need to have the correct plug adapter for your country installed. These pumps' AC adapters can handle 220v AC input.
Avast Marine Works is only responsible for safe delivery to your US freight forwarding service but is no longer responsible for the package after they have received it. Damages and losses after that point should be taken up with your forwarding service.
Our warranty is valid internationally, but we will only ship replacement parts covered under warranty to the original US freight forwarding address. If you wish to have parts shipped expedited directly to your international address, please contact us for a shipping quote.
Returns on international orders are accepted for 30 days from the date of order. The customer is responsible for all freight, duties, and fees associated with the return shipment. Be aware this may cost more than the product itself and may not be worth it.